Important Information About COVID-19
During this time of uncertainty surrounding the spread of COVID-19, we want you to know our bank is prepared to continue serving you. The safety of our customers and associates is always our top priority. We continue to apply the information and directions provided by the local government and public health agencies to our plans, so we may act decisively and accurately in the best interest of our communities.
All of our offices are open regular business hours to serve you. We are committed to having offices open in some way throughout the pandemic. We are also taking steps to support and protect our associates throughout this challenging time.
We encourage everyone to consider ways to reduce interaction with others over the next few weeks. Please remember our drive-thru banking, ATMs, mobile, and online banking services are great alternatives to visiting our bankers personally. We’re also available by phone and email!
You can bank anywhere, any time through our anytime banking services. These free services help you manage your account from home or on-the-go:
- Online Banking: Monitor activity, transfer money, pay bills, and more.
- App: See your balance, deposit checks, transfer money, make payments, set account alerts, and more.
- Telebank: Call to hear account details and transfer money.
- Text Banking: Get account information sent to your phone.
- Customer Care: Our 24/7 Customer Care specialists are available by phone, email, or chat.
- ATMs: You can find our 100+ ATM locations through our mobile app or on our website.
If you haven’t already, download our app and enroll in online banking. Our customer care specialists can do that for you any time of the day or night. You can reach them at 740-653-7242 or on our live chat.
There are many rumors circulating that banks are closing, which is resulting in some unsafe practices. We care about your safety, and there is a risk in having too much cash in your home. You can feel confident in the strength and security of our bank, and it continues to be the safest place to keep your money.
The coronavirus could increase the activities of cyber criminals who take advantage of the public’s concerns. Criminals look for ways to gain access to your account. As a reminder, we will never contact you and ask for your: full Social Security, account or card numbers; one-time password; PIN information, username or password. Know what to look for so you can help stop identity theft and fraud while protecting your accounts.
We share your concern about the spread and impact of the coronavirus, and we want you to know we will continue to be here for you and our communities. If you have questions or personal concerns, please speak with any bank leader. We’ll continue to share information with you on our website and social media accounts.